Emirates Customer Service Jobs in Dubai, UAE 2026 | Airport Services, Marhaba & Contact Centre Careers

Description: Emirates Group is hiring for multiple Customer Service roles in Dubai, UAE. Explore Airport Customer Service Agent, Marhaba Service Agent, and Contact Centre Customer Sales & Service Consultant jobs. Learn about salary, benefits, requirements, career growth opportunities, and how to apply online.

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Are you looking for customer service jobs in Dubai with one of the world's most respected aviation groups? Emirates Group is currently recruiting talented individuals for various Customer Service positions across Emirates Airline, dnata, Marhaba Services, and the Emirates Contact Centre.

This recruitment campaign offers exciting opportunities for candidates who enjoy helping people, solving problems, and delivering outstanding customer experiences. Whether you prefer working directly with passengers at Dubai International Airport or supporting customers through digital and telephone channels, Emirates provides a professional environment where you can grow your skills and build a long-term career.

Dubai remains one of the world's leading aviation hubs, welcoming millions of travelers every year. Working with Emirates allows employees to interact with people from different cultures while developing valuable customer service and operational experience.

About Emirates Group

The Emirates Group is one of the most successful aviation organizations in the world. It consists of Emirates Airline, the world's largest international airline, and dnata, one of the largest air services providers globally.

Headquartered in Dubai, Emirates Group employs thousands of professionals from different nationalities and continues to expand its operations worldwide. The company is known for its commitment to service excellence, employee development, innovation, and customer satisfaction.

Available Customer Service Roles

1. Airport / Customer Service Agent (Emirates & dnata)

Airport Customer Service Agents are among the first people passengers meet when arriving at Dubai International Airport. These professionals help travelers throughout their journey, including check-in, boarding, baggage services, lounge assistance, and customer support.

The role requires strong communication skills, patience, professionalism, and the ability to assist passengers from different cultural backgrounds.

2. Marhaba Service Agent

Marhaba Service Agents provide personalized airport services to travelers. Responsibilities include supporting VIP guests, families, unaccompanied minors, and passengers requiring special assistance.

This position allows employees to develop customer engagement skills while gaining valuable experience in premium airport services.

3. Customer Sales and Service Consultant

Contact Centre Consultants serve as the voice of Emirates. They assist customers through multiple communication channels, provide travel information, manage bookings, answer inquiries, and deliver exceptional customer experiences.

This role is ideal for candidates who enjoy communication, problem-solving, and customer interaction.

Job Requirements

• Fluency in spoken and written English.
• High School Certificate or equivalent qualification.
• Excellent customer service and interpersonal skills.
• Ability to work flexible shifts.
• Good computer skills including Microsoft Office.
• Professional appearance and willingness to wear a uniform for front-line positions.
• Additional language skills are considered an advantage.

Additional Requirements for Contact Centre Roles

Candidates applying for Contact Centre positions must also have proficiency in English and at least one of the following languages:

• Arabic
• French
• German
• Italian
• Spanish
• Russian
• Japanese
• Mandarin
• Cantonese
• Polish
• Portuguese
• Czech

Expected Salary Package

Emirates Group does not publicly disclose exact salary figures for every position. However, based on industry standards and employee reports, Customer Service positions in Dubai may offer competitive monthly salaries along with attractive company benefits.

• Competitive Tax-Free Salary
• Transportation Benefits (where applicable)
• Annual Leave
• Medical Coverage
• Travel Benefits
• Discounted Flight Tickets
• Hotel Discounts Worldwide
• Professional Training Programs
• Career Development Opportunities

Note: Actual salary and benefits vary depending on the position, experience level, employment type, and company policies.

Why Work for Emirates?

• Work with a globally recognized aviation brand.
• Gain international customer service experience.
• Develop communication and leadership skills.
• Build a long-term aviation career.
• Access internal promotion opportunities.
• Work in Dubai's world-class aviation environment.

How to Apply

Emirates Apply Online

Frequently Asked Questions (FAQs)

Where are these jobs located?

All positions are based in Dubai, United Arab Emirates.

Is previous customer service experience required?

Relevant customer service experience is beneficial, although requirements vary depending on the position.

Do I need to speak multiple languages?

English is required. Additional languages can improve your chances, especially for Contact Centre positions.

Are part-time opportunities available?

Yes. Emirates has stated that both full-time and part-time opportunities may be available.

What benefits does Emirates provide?

Benefits may include tax-free salary, travel benefits, medical coverage, annual leave, and professional development opportunities.

Final Thoughts

Emirates Customer Service Careers offer an excellent opportunity to join one of the world's most respected aviation organizations. Whether you choose airport operations, Marhaba services, or contact centre roles, you will have the opportunity to develop valuable skills, work with international teams, and build a rewarding career in Dubai.