EML Group Careers 2026 – Mobile Claims Specialist Jobs in Adelaide, Australia | Apply Now
EML Group is hiring a Mobile Claims Specialist in Adelaide, South Australia. This permanent full-time opportunity is ideal for candidates with strong customer service, communication, and stakeholder management skills who want to build a rewarding career in workers' compensation and personal injury claims management.
Job Overview
| Category | Details |
|---|---|
| Company | EML Group |
| Position | Mobile Claims Specialist |
| Location | Adelaide, South Australia |
| Employment Type | Permanent • Full-Time |
| Work Model | Hybrid (Work from home available after training) |
| Industry | Insurance & Claims Management |
| Salary | Not Disclosed |
| Experience | Customer Service or Stakeholder Management Experience Preferred |
| Apply Online | Official EML Careers |
About EML Group
EML Group is one of Australia's leading Workers' Compensation and Personal Injury Claims Management companies. With more than 4,000 employees across Australia, EML is dedicated to helping injured workers safely return to work while supporting employers through professional claims management services.
As a Mobile Claims Specialist, you will support injured workers by creating and managing Return-to-Work (RTW) plans, coordinating with employers, healthcare providers, and internal claims teams. You'll also conduct community visits to workplaces and medical clinics, helping workers recover safely while delivering exceptional customer service.
Key Responsibilities
- Create and manage Return-to-Work plans.
- Support injured workers throughout their recovery journey.
- Conduct workplace and medical clinic visits.
- Coordinate with employers and healthcare providers.
- Manage a portfolio of workers' compensation claims.
- Educate employers about return-to-work benefits.
- Maintain accurate records and documentation.
- Collaborate with claims specialists and technical teams.
- Provide outstanding face-to-face customer service.
- Ensure timely claim progression.
Required Skills & Qualifications
- Excellent communication skills.
- Strong customer service background.
- Relationship-building abilities.
- Negotiation and influencing skills.
- Computer literacy.
- Records management skills.
- Current driver's licence.
- 5-Star ANCAP-rated vehicle.
- Problem-solving skills.
- Ability to work independently and within a team.
Employee Benefits
- Permanent full-time employment.
- Hybrid work after training.
- Medical insurance benefits.
- Discounted health insurance.
- Gym membership discounts.
- RewardsHub employee discounts.
- Career development programs.
- Employee Assistance Program.
- Annual incentive scheme.
- Salary reviews.
- Up to 16 weeks paid parental leave.
- Supportive team culture.
Why Join EML?
EML provides long-term career opportunities in a supportive environment where employee wellbeing, professional development, and workplace flexibility are highly valued. The company promotes diversity, inclusion, and continuous learning while helping employees build meaningful careers.
How to Apply
Interested candidates can apply online through the official EML Careers website. Ensure your resume highlights your customer service experience, communication skills, stakeholder management abilities, and any claims or case management experience.
Frequently Asked Questions
Where is this job located?
Adelaide, South Australia.
Is this a full-time job?
Yes. It is a permanent full-time position.
Can I work from home?
Yes. Hybrid work is available after completing the initial training.
Is a driver's licence required?
Yes. A current driver's licence and access to a 5-Star ANCAP-rated vehicle are required.
Is the salary mentioned?
No. The employer has not disclosed the salary.
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Final Thoughts
If you're passionate about helping people and have strong customer service skills, the Mobile Claims Specialist role at EML Group offers an excellent opportunity to build a rewarding career with one of Australia's leading claims management companies.
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