Vitality Careers 2026 – Call Centre Adviser Jobs in Stockport, UK | Apply Now
Vitality is hiring a Call Centre Adviser in Stockport, England, United Kingdom. This opportunity is suitable for candidates with a positive attitude, good communication skills, and interest in telesales or customer service. No previous experience is required, as training and support will be provided from day one.
Job Overview
| Category | Details |
|---|---|
| Company | Vitality |
| Position | Call Centre Adviser / Warm Lead Generator |
| Team | Direct Telesales |
| Location | Stockport, England, United Kingdom |
| Salary | £24,479 + potential £6,879 OTB |
| Combined Salary & OTB | Up to £31,358 |
| Experience | No experience needed |
| Working Pattern | Monday–Thursday 09:00–19:30, Friday 09:00–17:30, Saturday 10:00–13:45 |
| Flexible Working | Available for discussion |
| Benefits | 25 days holiday, bonus schemes, pension, health insurance, life assurance |
| Apply Link | Apply on Vitality Careers |
About Vitality
Vitality is a well-known health, life insurance, and financial services brand that focuses on helping people live healthier and more active lives. The company offers a workplace culture built around wellbeing, personal growth, flexibility, support, and reward.
This Call Centre Adviser role sits within the Direct Telesales team. It is designed for people who enjoy speaking with customers, building rapport, and helping interested individuals understand Vitality’s private medical insurance products.
About the Call Centre Adviser Role
As a Call Centre Adviser, also described as a Warm Lead Generator, you will speak with individuals who have already shown interest in Vitality’s products. This means the role is focused on warm conversations rather than cold outreach.
You will ask questions, understand customer needs, provide clear information, and pass qualified leads to the sales team. Vitality provides training, coaching, and support, making this role suitable for candidates who may not have previous call centre or telesales experience but have the right attitude and communication style.
Key Responsibilities
- Speak with warm leads who have shown interest in Vitality products.
- Have friendly and professional conversations with potential customers.
- Understand customer needs and provide helpful information.
- Explain private medical insurance products clearly.
- Support the sales team by passing on qualified leads.
- Maintain a positive and proactive approach during calls.
- Adapt communication style to different customers.
- Contribute to a strong team spirit.
- Maintain quality standards and customer service expectations.
- Work towards personal and team targets.
What You Need to Thrive
- Good communication skills.
- Positive and proactive attitude.
- Ability to adapt communication style.
- Strong customer service mindset.
- Passion for quality service.
- Ability to handle a fast-paced environment.
- Willingness to learn and improve.
- Ability to bounce back from setbacks.
- Integrity and professionalism.
- Drive to progress and earn good money.
Salary and Benefits
Vitality offers a competitive salary package for this Call Centre Adviser role. The base salary is £24,479, with potential £6,879 OTB, giving a combined salary and OTB of up to £31,358.
- Base salary: £24,479.
- Potential OTB: £6,879.
- Combined salary and OTB: £31,358.
- 25 days holiday.
- Performance bonus schemes.
- Pension contribution matching up to 6% of salary.
- Total pension contribution potential up to 12%.
- Award-winning Vitality health insurance.
- Life assurance worth four times annual salary.
- Department reward days for achieving targets.
- Prestige reward opportunity, which may include a holiday.
- Medical insurance benefits.
Working Pattern
The working pattern for this role is listed as:
- Monday to Thursday: 09:00 to 19:30.
- Friday: 09:00 to 17:30.
- Saturday: 10:00 to 13:45.
Vitality has also stated that they are happy to discuss flexible working, which may be helpful for candidates looking for a better work-life balance.
Why Join Vitality?
- No previous experience required.
- Training and coaching from day one.
- Opportunity to earn through performance rewards.
- Strong health and wellbeing culture.
- Flexible working discussions available.
- Career development support.
- Rewarding team environment.
- Health insurance and pension benefits.
- Supportive workplace culture.
- Opportunities to grow within the business.
Who Should Apply?
This opportunity is ideal for candidates who enjoy speaking with people, have a positive attitude, and want to start or grow a career in call centre, telesales, customer service, insurance sales, or lead generation.
- Call centre candidates.
- Customer service representatives.
- Sales beginners.
- Telesales candidates.
- Insurance sales candidates.
- Fresh candidates with strong communication skills.
- People looking for a performance-based earning opportunity.
- Candidates interested in health insurance and financial services.
How to Apply
Interested candidates can apply online through the official Vitality Careers link. Before applying, prepare an updated CV that highlights your communication skills, customer service ability, positive attitude, sales interest, and willingness to learn.
Click below to apply for the Vitality Call Centre Adviser job.
Apply NowResume Tips
- Mention customer service experience if available.
- Highlight communication and listening skills.
- Add any sales, retail, call centre, or hospitality experience.
- Show that you are confident speaking with people.
- Mention target-based work experience if you have it.
- Keep your CV simple, professional, and easy to read.
Interview Tips
- Prepare examples of speaking with customers professionally.
- Show a positive and confident attitude.
- Explain why you are interested in telesales or customer service.
- Be ready to discuss how you handle targets and setbacks.
- Show that you are coachable and open to training.
- Ask about flexible working and progression opportunities professionally.
Frequently Asked Questions
What is the job title?
The job title is Call Centre Adviser. The role is also described as a Warm Lead Generator.
Which company is hiring?
Vitality is hiring for this position.
Where is the job located?
The job is located in Stockport, England, United Kingdom.
Is experience required?
No. No previous experience is required. Vitality provides training and support.
What is the salary?
The salary is £24,479 plus potential £6,879 OTB, with a combined salary and OTB of up to £31,358.
What are the working hours?
The working pattern is Monday to Thursday 09:00–19:30, Friday 09:00–17:30, and Saturday 10:00–13:45.
Are benefits available?
Yes. Benefits include 25 days holiday, bonus schemes, pension, Vitality health insurance, life assurance, and rewards.
Where can I apply?
You can apply through the official Vitality Careers link provided in this article.
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Final Thoughts
The Vitality Call Centre Adviser role in Stockport is a strong opportunity for candidates who want to start a career in customer service, telesales, and private medical insurance lead generation. With no previous experience required, a competitive salary package, bonus potential, training, and strong benefits, this role is suitable for motivated applicants with a positive attitude and good communication skills.
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