Parsons Careers 2026 – Lead, Customer Experience & Engagement Jobs in Doha, Qatar

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Parsons Careers 2026 – Lead, Customer Experience & Engagement Jobs in Doha, Qatar

Parsons Hiring Lead, Customer Experience & Engagement in Doha

Are you an experienced customer experience professional looking for a leadership opportunity in Qatar? Parsons is currently hiring a Lead, Customer Experience & Engagement to join its team in Doha, Qatar.

This role offers the opportunity to lead customer service initiatives, strengthen community engagement, improve resident experiences, and support service excellence across major client assets. The successful candidate will work closely with internal teams, stakeholders, residents, and service providers to deliver outstanding customer experiences.

About Parsons

Parsons is a global leader in engineering, infrastructure, technology, and project management solutions. The company delivers innovative projects across transportation, urban development, defense, security, and smart city sectors.

With a strong focus on people, innovation, and professional growth, Parsons provides employees with opportunities to develop their careers while contributing to some of the world's most important projects.

Job Details

Category Details
Company Parsons Corporation
Position Lead, Customer Experience & Engagement
Location Doha, Qatar
Employment Type Full-Time
Industry Customer Experience / Community Engagement
Experience Required Minimum 7 Years
Education Bachelor's Degree

Job Overview

The Lead, Customer Experience & Engagement will support the Customer Experience Manager in enhancing customer service delivery, resident engagement, community relations, and operational efficiency across client assets.

This role focuses on maintaining high service standards, improving customer satisfaction, managing escalations, coordinating engagement initiatives, and implementing customer experience strategies.

Key Responsibilities

  • Supervise daily customer service operations.
  • Handle complex customer inquiries and escalations.
  • Ensure customer interactions meet company service standards.
  • Support development of customer service policies and procedures.
  • Act as a key contact for residents and community stakeholders.
  • Organize community engagement events and outreach programs.
  • Coordinate resolution of customer and resident concerns.
  • Collaborate with regulatory authorities and service providers.
  • Build strong relationships with internal and external stakeholders.
  • Monitor service performance metrics and KPIs.
  • Identify opportunities to improve customer satisfaction.
  • Support implementation of quality assurance processes.
  • Assist with crisis management planning and emergency response coordination.
  • Provide mentorship and guidance to customer experience teams.
  • Support training initiatives and capability development programs.
  • Implement digital tools that enhance customer service delivery.
  • Recommend innovative customer experience solutions.

Required Qualifications

  • Bachelor’s Degree in Business Administration, Hospitality, Customer Relations, or a related field.
  • Minimum 7 years of experience in customer service, engagement, or community management.
  • Strong understanding of customer service best practices.
  • Experience managing service delivery operations.
  • Proficiency in Microsoft Office applications.
  • Working knowledge of CRM systems and tools.
  • Excellent written and verbal communication skills.
  • Strong stakeholder management capabilities.
  • Ability to manage multiple priorities effectively.

Preferred Qualifications

  • Experience working within the GCC region.
  • Experience in real estate, city management, or mixed-use developments.
  • Leadership and team management experience.
  • Conflict resolution and mediation skills.
  • Community engagement expertise.
  • Customer journey management experience.

Key Skills

  • Customer Experience Management.
  • Community Engagement.
  • Stakeholder Management.
  • Customer Service Leadership.
  • CRM Systems.
  • Performance Monitoring.
  • Problem Solving.
  • Communication & Negotiation.
  • Quality Assurance.
  • Team Development.

Why Join Parsons?

  • Work for a globally recognized organization.
  • Career growth and advancement opportunities.
  • Collaborative and innovative workplace culture.
  • Professional development programs.
  • Exposure to large-scale city and infrastructure projects.
  • Leadership opportunities in customer experience management.
  • Inclusive and diverse work environment.

How to Apply

Interested candidates can submit their application through the official Parsons careers portal.

Apply Here: Apply for Lead, Customer Experience & Engagement

Frequently Asked Questions (FAQs)

Where is this job located?

The position is based in Doha, Qatar.

How much experience is required?

A minimum of 7 years of experience in customer service, engagement, or related fields is required.

Is GCC experience preferred?

Yes, experience working in the GCC region is considered an advantage.

What industries are preferred?

Experience in mixed-use developments, real estate, city management, and customer engagement environments is highly desirable.

What qualifications are required?

A Bachelor’s Degree in Business Administration, Hospitality, Customer Relations, or a related field is required.

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