Raffles & Fairmont Doha Careers 2026 – Reservations & Royal Services Agent Jobs in Qatar

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Raffles & Fairmont Doha Careers 2026 – Reservations & Royal Services Agent Jobs in Qatar

Raffles & Fairmont Doha Hiring Reservations & Royal Services Agent

Are you passionate about luxury hospitality and exceptional guest experiences? Raffles & Fairmont Doha is currently hiring a Reservations & Royal Services Agent in Doha, Qatar.

This is an exciting opportunity to join two of the world's most prestigious luxury hospitality brands located within the iconic Katara Towers. The successful candidate will play a key role in handling reservations, guest communications, service requests, and delivering personalized experiences that reflect the luxury standards of Raffles and Fairmont.

About Raffles & Fairmont Doha

Raffles Hotels & Resorts has been creating legendary guest experiences since 1887 and is recognized globally for elegance, personalized service, and timeless luxury.

Fairmont Hotels & Resorts operates a collection of world-class luxury hotels across more than 30 countries and is renowned for exceptional hospitality and unforgettable guest experiences.

Located within the iconic Katara Towers, Raffles Doha and Fairmont Doha combine luxury, innovation, and world-class service, offering employees exceptional career opportunities in Qatar's luxury hospitality sector.

Job Details

Category Details
Company Raffles & Fairmont Doha
Position Reservations & Royal Services Agent
Location Doha, Qatar
Industry Luxury Hospitality
Employment Type Full-Time
Department Reservations & Guest Services

Job Overview

The Reservations & Royal Services Agent serves as an important point of contact for guests by managing reservations, responding to inquiries, coordinating requests, and ensuring exceptional guest satisfaction throughout the customer journey.

The role requires excellent communication skills, attention to detail, strong organizational abilities, and a genuine passion for delivering luxury hospitality experiences.

Key Responsibilities

  • Handle reservations, amendments, and cancellations accurately.
  • Respond professionally to guest inquiries via phone and email.
  • Manage guest requests and ensure timely follow-up.
  • Maintain detailed knowledge of hotel facilities and services.
  • Coordinate with Front Office, Housekeeping, Concierge, and Engineering teams.
  • Promote hotel rooms, dining venues, and services through upselling opportunities.
  • Update guest profiles, preferences, and special requests.
  • Resolve guest concerns professionally and efficiently.
  • Monitor room availability and reservation accuracy.
  • Maintain guest confidentiality and privacy standards.
  • Support administrative and reporting tasks.
  • Contribute to a collaborative luxury hospitality environment.

Required Qualifications

  • Previous experience in Reservations, Guest Services, Front Office, or Hospitality preferred.
  • Excellent verbal and written English communication skills.
  • Additional language skills are an advantage.
  • Strong customer service and guest engagement abilities.
  • Professional telephone etiquette.
  • Excellent organizational and multitasking skills.
  • Ability to work under pressure while maintaining service excellence.
  • Experience with Opera PMS and Microsoft Office is preferred.
  • Ability to work rotating shifts, weekends, and holidays.

Skills & Competencies

  • Luxury guest service excellence.
  • Reservations management.
  • Problem-solving and conflict resolution.
  • Professional communication.
  • Upselling and revenue generation.
  • Team collaboration.
  • Attention to detail.
  • Time management.
  • Guest relationship management.
  • Hospitality operations knowledge.

Employee Benefits

  • Discounted stays across Fairmont & Raffles properties worldwide.
  • Complimentary upgrades and extended stay benefits.
  • Exclusive dining and wellness discounts.
  • Luxury hospitality work environment.
  • Professional training and development opportunities.
  • Career growth within an international hospitality group.
  • Supportive and inclusive workplace culture.

Why Join Raffles & Fairmont Doha?

Joining Raffles & Fairmont Doha means becoming part of a world-renowned luxury hospitality organization that values excellence, respect, integrity, empowerment, and diversity. Employees are encouraged to grow professionally while delivering memorable guest experiences in one of Qatar's most prestigious hospitality destinations.

How to Apply

Interested candidates can apply through the official Accor Careers portal.

Candidates should ensure they complete the mandatory AssessFirst questionnaire after submitting their application, as this forms part of the recruitment process.

Apply Here: Apply for Reservations & Royal Services Agent

Frequently Asked Questions (FAQ)

1. Where is this job located?

The position is based in Doha, Qatar at Raffles & Fairmont Doha.

2. Is previous hotel experience required?

Previous experience in reservations, guest services, or front office operations is preferred.

3. What hotel systems are preferred?

Experience with Opera PMS and Microsoft Office applications is preferred.

4. Is English required?

Yes, strong verbal and written English communication skills are required.

5. How can I apply?

You can apply through the official Accor Careers website using the application link above.

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