SOVRA Careers 2026 – Customer Support Representative Jobs in Canada & USA (Remote)

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SOVRA Careers 2026 – Customer Support Representative Jobs in Canada & USA (Remote)

SOVRA Hiring Customer Support Representatives – Remote Opportunity

Are you a customer service professional looking for a remote career opportunity with a leading technology company? SOVRA is currently hiring a Customer Support Representative to join its growing support team.

This fully remote position offers the opportunity to work with one of North America's leading public procurement platforms while helping government agencies and suppliers resolve issues efficiently and professionally.

About SOVRA

SOVRA is a trusted public procurement technology platform serving more than 7,000 government agencies and over 1 million suppliers across North America. The company provides innovative procurement solutions that improve transparency, compliance, and operational efficiency for public sector organizations.

By helping government agencies streamline procurement processes, SOVRA contributes to ensuring taxpayer funds are used effectively while delivering exceptional service to customers nationwide.

Job Details

Category Details
Company SOVRA
Position Customer Support Representative
Employment Type Contract (12–18 Months)
Work Type Remote
Location USA or Canada
Working Hours 12:00 PM – 8:00 PM ET
Industry GovTech / SaaS

Job Overview

The Customer Support Representative will serve as the first point of contact for customers seeking assistance via phone and email. The successful candidate will troubleshoot issues, collaborate with internal teams, maintain accurate records, and contribute to continuous improvement initiatives.

This role is ideal for candidates who enjoy solving problems, helping customers, and working in a fast-paced remote environment.

Key Responsibilities

  • Respond to customer inquiries via phone and email.
  • Provide timely, professional, and accurate customer support.
  • Troubleshoot issues and resolve customer concerns efficiently.
  • Coordinate with sales, product, development, and analysis teams.
  • Escalate complex issues when necessary.
  • Maintain accurate customer information within CRM systems.
  • Identify recurring issues and suggest process improvements.
  • Create and update training materials and documentation.
  • Track support requests and ensure proper follow-up.
  • Deliver exceptional customer experiences.

Required Qualifications

  • 12–18 months of customer support, help desk, call center, or Level 1 application support experience.
  • Fluent in both English and French.
  • Excellent written and verbal communication skills.
  • Strong analytical and problem-solving abilities.
  • High attention to detail.
  • Ability to work independently in a remote environment.
  • Strong organizational and time management skills.
  • Experience handling multiple priorities simultaneously.
  • Authorized to work in the USA or Canada.
  • Full-time availability for the next 12–18 months.

Preferred Qualifications

  • SaaS customer support experience.
  • eProcurement platform knowledge.
  • Government technology experience.
  • CRM system experience.
  • Process documentation and training experience.
  • Technical support background.

What Success Looks Like

First 90 Days

  • Handle support requests independently.
  • Deliver timely and accurate customer responses.
  • Build trust with customers and colleagues.

Within 6 Months

  • Identify recurring issues.
  • Contribute to process improvements.
  • Create useful support documentation.

Within 12 Months

  • Become a trusted member of the support team.
  • Contribute to operational improvements.
  • Help improve support efficiency and customer satisfaction.

Why Join SOVRA?

  • 100% Remote Work Opportunity.
  • Work with a leading GovTech platform.
  • Collaborative and supportive culture.
  • Meaningful impact on public sector operations.
  • Professional development opportunities.
  • Exposure to modern SaaS technologies.
  • Inclusive and diverse workplace.

How to Apply

Interested candidates can submit their application through the official SOVRA careers portal:

Apply Here: Apply for Customer Support Representative

Frequently Asked Questions

Is this a remote position?

Yes, this role is fully remote for candidates located in eligible USA and Canadian locations.

How long is the contract?

The position is offered on a 12–18 month contract basis.

What languages are required?

Candidates must be fluent in both English and French.

Do I need customer support experience?

Yes, at least 12–18 months of customer support, help desk, or call center experience is required.

Who can apply?

Candidates legally authorized to work in the USA or Canada can apply.

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