Airbnb Customer Service Representative Jobs 2026 – AbroadWorks, Philippines
This opportunity is focused on short-term rental operations and is best suited to candidates who already have experience with Airbnb or VRBO, along with property management experience. The role combines customer service and administrative responsibilities with listing management, data entry, invoice processing, bookkeeping support, lease documentation, and file management.
If you're searching for Airbnb jobs in the Philippines, remote customer service jobs, property management jobs, VRBO jobs, work-from-home jobs, or short-term rental operations jobs, this AbroadWorks position may be worth considering.
⚡ Quick Facts
| Category | Details |
|---|---|
| Company | AbroadWorks |
| Position | Airbnb Customer Service Representative |
| Location | Philippines |
| Work Arrangement | Fully Remote |
| Pay Rate | $3–$5 per hour, based on experience |
| Employment Type | Full-Time |
| Schedule | Monday to Friday, Eastern Standard Time |
| Industry | Short-Term Rentals / Property Management |
| Experience | Property management and Airbnb or VRBO experience required |
🏢 About AbroadWorks
AbroadWorks is a global enterprise with operations in the United States, India, and the Philippines. According to the provided job description, the company focuses on service-based solutions and technology that help North American organizations find, onboard, and manage global talent.
The company provides global staffing services and is also expanding its technology solutions to support human capital and talent management processes.
For employees in the Philippines, AbroadWorks provides opportunities to support international organizations through remote positions across different areas of business operations.
🌟 Job Overview
As an Airbnb Customer Service Representative, you'll support short-term rental operations and help maintain accurate property and administrative records. The position requires previous experience with Airbnb or VRBO platforms and property management.
Your responsibilities will include managing short-term rental listings, entering and maintaining property data, processing invoices, assisting with bookkeeping tasks, preparing lease agreements through DocuSign, drafting lease documents, and keeping administrative files organized.
The role is fully remote, but employees must be available Monday through Friday according to the Eastern Standard Time schedule.
📝 Key Responsibilities
- Manage short-term rental property listings.
- Perform accurate data entry for property management operations.
- Maintain accurate and up-to-date property records.
- Process and enter invoices in a timely manner.
- Assist with bookkeeping tasks and financial recordkeeping.
- Prepare and submit lease agreements through DocuSign.
- Draft lease documents according to instructions.
- Maintain organized administrative files.
- Support day-to-day short-term rental operations.
- Use property management platforms and related software as required.
- Complete assigned projects within expected timelines.
- Adapt to changes in processes, technology, and operational requirements.
🎯 Required Qualifications
- Previous property management experience.
- Prior experience working with Airbnb or VRBO.
- Excellent English communication skills.
- Strong attention to detail.
- Ability to work independently in a remote environment.
- Reliable availability during scheduled working hours.
- Strong logical and verbal reasoning skills.
- Excellent problem-solving and information-processing abilities.
- Ability to adapt quickly to new technologies, processes, and methods.
- Strong work ethic and willingness to learn.
- Ability to work independently and as part of a team.
- Own work device, preferably a desktop computer or laptop.
- Stable internet connection.
- Comfort using time-tracking software for payroll purposes.
- Willingness to undergo a background verification check during the final hiring stages.
⭐ Preferred Skills & Experience
- Airbnb platform experience.
- VRBO experience.
- Property management experience.
- Guesty software experience is a plus.
- Short-term rental operations knowledge.
- Invoice processing.
- Basic bookkeeping knowledge.
- Lease documentation.
- DocuSign experience.
- Administrative file management.
- Accurate data entry.
- Strong written and verbal English.
- Independent remote working skills.
- Problem-solving and critical thinking.
- Ability to learn new software quickly.
🎁 Benefits & Perks
According to the provided job description, successful candidates will receive the following benefits:
- Five paid vacation days per year.
- Additional vacation days may be taken unpaid.
- Guaranteed 5% annual raise.
- Additional raises or bonuses may be available for outstanding performance.
- A paid 15-minute break for every four hours of work.
- Healthcare benefits after two months of full-time employment.
- Vacation entitlement increases by one day for each additional year of employment.
- Opportunity to grow with the company.
- Remote work environment.
💵 Salary & Work Schedule
The advertised compensation for this position is $3.00–$5.00 per hour, depending on experience.
This is a full-time remote position with a Monday-to-Friday schedule aligned with Eastern Standard Time. Candidates should ensure they're available consistently during the required working hours.
The job description does not provide a specific number of weekly hours, so applicants should confirm the expected hours during the hiring process.
📈 Career Growth Opportunities
AbroadWorks states that its focus is to build an energized and motivated workforce where employees can be satisfied with their work and growth opportunities. This role can provide experience across short-term rental operations, property management, administrative support, invoice processing, bookkeeping assistance, and lease documentation.
Employees who perform well may have opportunities to develop broader responsibilities as they gain experience with property management systems, rental operations, financial administration, and related technologies. Specific promotion opportunities will depend on business needs and individual performance.
🌏 Why Consider a Remote Job in the Philippines?
This position allows qualified professionals in the Philippines to work remotely while supporting an international organization. Candidates with Airbnb, VRBO, property management, or short-term rental experience can use their existing platform knowledge in a global work environment.
- Fully remote work arrangement.
- Work with an international company.
- Support short-term rental operations.
- Gain experience working with U.S.-focused business operations.
- Build experience with property management technology.
- Develop administrative and financial recordkeeping skills.
- Receive a guaranteed annual raise according to the provided job posting.
📄 How to Apply
Ready to apply for the Airbnb Customer Service Representative position?
Submit your application through the official AbroadWorks job application page using the button below.
🚀 Apply NowApplication Tip: Make sure your resume clearly shows your experience with Airbnb, VRBO, property management, short-term rentals, Guesty, invoice processing, bookkeeping, or lease administration. These skills directly match the requirements listed for the role.
📌 Resume Tips for Airbnb Customer Service Jobs
- Put your Airbnb or VRBO experience near the top of your resume.
- Clearly mention previous property management experience.
- Highlight short-term rental operations experience.
- Include Guesty experience if you have used the platform.
- Mention invoice processing and bookkeeping support experience.
- Highlight experience preparing or managing lease documents.
- Include DocuSign experience if applicable.
- Show strong data-entry and administrative skills.
- Highlight your English communication abilities.
- Demonstrate that you're comfortable working independently from home.
- Keep your resume accurate, professional, and easy to scan.
🎤 Possible Interview Questions
- Tell us about your experience managing Airbnb or VRBO properties.
- What property management systems have you used?
- Have you worked with Guesty?
- How do you maintain accurate property records?
- How would you handle an invoice that contains incorrect information?
- What experience do you have with bookkeeping or financial recordkeeping?
- Have you prepared lease agreements using DocuSign?
- How do you prioritize multiple administrative tasks?
- How do you maintain accuracy while performing repetitive data-entry work?
- How do you stay productive while working remotely?
- How would you respond if a short-term rental listing contained incorrect information?
- How comfortable are you working according to Eastern Standard Time?
- Are you comfortable using time-tracking software?
- Are you willing to complete a background verification check?
❓ Frequently Asked Questions
What is the position title?
The position is titled Airbnb Customer Service Representative.
Who is hiring for this position?
The employer is AbroadWorks.
Where is the job located?
The position is listed as fully remote in the Philippines.
How much does the job pay?
The advertised rate is $3.00–$5.00 per hour, based on experience.
Is this a full-time position?
Yes. The position is listed as full-time.
What are the working hours?
The schedule is Monday to Friday, Eastern Standard Time.
Do I need Airbnb experience?
Yes. The job description specifically requires prior work with Airbnb or VRBO, along with previous property management experience.
Is Guesty experience required?
Guesty experience is listed as a plus, rather than a stated mandatory requirement.
Does the company provide healthcare benefits?
Yes. The job description states that healthcare benefits are available after two months of full-time work.
Is there an annual raise?
Yes. The employer states that a 5% raise per year is guaranteed, with additional raises or bonuses potentially available for outstanding performance.
Do I need my own computer?
Yes. Candidates must have their own work device, preferably a desktop or laptop, as well as a stable internet connection.
Is a background check required?
The job description states that successful candidates must be willing to undergo a background verification check during the final stages of the hiring process.
Where can I apply?
Applicants can apply through the official AbroadWorks application page using the Apply Now button above.
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🚀 Apply for the AbroadWorks Remote Job
If you have Airbnb or VRBO experience, property management knowledge, strong English communication skills, and the ability to work independently, this could be a strong remote opportunity in the Philippines.
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