CVS Health Careers 2026 | Patient Relations Analyst Jobs at Oak Street Health in Waukegan, Illinois
Oak Street Health, part of CVS Health, is currently hiring a Patient Relations Analyst in Waukegan, Illinois. This exciting healthcare career is ideal for professionals who are passionate about helping patients understand Medicare, insurance benefits, healthcare coverage, and community resources while delivering outstanding customer service.
If you're searching for CVS Health Careers, Healthcare Administration Jobs, Patient Relations Jobs, Medicare Specialist Jobs, Medical Office Careers, Healthcare Customer Service Jobs, or Insurance Support Jobs in Illinois, this opportunity offers an excellent pathway to build a rewarding career with one of America's largest healthcare organizations.
⚡ Quick Job Overview
| Category | Details |
|---|---|
| Company | Oak Street Health (Part of CVS Health) |
| Job Title | Patient Relations Analyst |
| Location | Waukegan, Illinois, USA |
| Employment Type | Full-Time |
| Working Hours | 40 Hours Per Week |
| Salary | $21.10 - $44.99 Per Hour |
| Industry | Healthcare & Patient Services |
| Application Deadline | 12 August 2026 |
🏥 About Oak Street Health & CVS Health
Oak Street Health is a trusted primary care provider focused on delivering personalized healthcare services for older adults across the United States. As part of CVS Health, the organization combines compassionate patient care with innovative healthcare solutions to improve health outcomes and make healthcare more accessible.
Working at Oak Street Health means becoming part of a mission-driven team that values compassion, accountability, innovation, diversity, and patient-centered care. Employees enjoy excellent career development opportunities, comprehensive benefits, and the chance to make a meaningful difference in people's lives every day.
🌟 Job Summary
The Patient Relations Analyst serves as the insurance and Medicare expert within the clinic, helping patients understand their healthcare coverage, navigate insurance plans, resolve billing concerns, and access available public benefits. This position plays a vital role in improving patient satisfaction, increasing access to care, and supporting long-term patient relationships.
During Medicare Open Enrollment and throughout the year, Patient Relations Analysts educate patients about available healthcare options while supporting physicians, clinic staff, and outreach teams with insurance-related guidance.
📝 Key Responsibilities
- Educate patients about Medicare plans, benefits, and insurance options.
- Assist patients with insurance eligibility and healthcare coverage questions.
- Help patients resolve medical billing issues both inside and outside the clinic.
- Support patients in applying for Medicare assistance programs and public benefits.
- Serve as the clinic's internal insurance resource for providers and staff.
- Conduct welcome visits and orientation for new patients.
- Coordinate patient engagement activities and educational events.
- Support scheduling, billing, and other administrative operations.
- Deliver exceptional customer service with empathy and professionalism.
- Build long-term relationships based on trust and personalized patient support.
🎯 Required Qualifications
- Legal authorization to work in the United States.
- Strong computer skills including Microsoft Office, Google Docs, Gmail, and Excel.
- Excellent communication and interpersonal abilities.
- Outstanding customer service and problem-solving skills.
- Ability to manage multiple tasks in a fast-paced healthcare environment.
⭐ Preferred Qualifications
- Experience helping patients understand health insurance coverage.
- Knowledge of Medicare and Managed Care programs.
- Healthcare administration or medical office experience.
- CRM software experience.
- Sales or customer relationship management background.
- Bachelor's degree or equivalent professional experience.
- Experience working with older adult populations.
- Bilingual skills such as Spanish, Polish, Russian, or other community languages are highly valued.
💼 Essential Skills
- Patient Advocacy
- Healthcare Customer Service
- Insurance Navigation
- Medicare Knowledge
- Medical Billing Support
- Communication Skills
- Relationship Building
- Organization & Time Management
- Problem Solving
- Healthcare Administration
🎁 Salary & Employee Benefits
- Competitive hourly pay ranging from $21.10 to $44.99.
- Performance bonus and incentive opportunities.
- Comprehensive medical, dental, and vision insurance.
- Paid vacation and paid time off.
- Retirement savings plans.
- Employee wellness programs.
- Career development and professional training.
- Inclusive workplace culture.
- Long-term career advancement within CVS Health.
📈 Career Growth Opportunities
Patient Relations Analysts have opportunities to advance into positions such as Patient Relations Manager, Practice Manager, Clinic Operations Manager, Healthcare Administrator, Patient Experience Manager, Medicare Specialist, and various leadership roles within Oak Street Health and CVS Health.
🌍 Why Choose CVS Health?
- Work for one of America's leading healthcare organizations.
- Meaningful career focused on improving patient lives.
- Competitive salary and comprehensive employee benefits.
- Professional development and career progression.
- Inclusive and diverse workplace culture.
- Strong commitment to innovation and compassionate healthcare.
📄 How to Apply
Interested candidates can submit their application through the official CVS Health Careers Portal.
🚀 Apply Now❓ Frequently Asked Questions
Is this a full-time position?
Yes. This is a full-time opportunity with an expected schedule of 40 hours per week.
What is the salary for this role?
The hourly pay ranges from $21.10 to $44.99, depending on qualifications, experience, and location.
Is previous healthcare experience required?
Experience with Medicare, insurance coverage, healthcare administration, or patient support is preferred but candidates with strong customer service skills may also be considered.
Does CVS Health offer employee benefits?
Yes. Eligible employees receive medical, dental, vision, retirement plans, paid time off, wellness programs, and additional employee benefits.
 in Waukegan, Illinois | Apply Online 2026){kind=link}
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