Concentrix Careers 2026 – Associate Customer Acquisition Jobs in Kuala Lumpur, Malaysia | Apply Now
If you are looking for sales jobs in Kuala Lumpur, customer acquisition jobs in Malaysia, or Concentrix careers 2026, this opportunity can be a strong option. The role focuses on demonstrating the value and benefits of client products or services through customer engagement, with a primary focus on selling, renewing contracts, and supporting revenue growth.
The Associate Customer Acquisition role requires strong communication, product understanding, customer handling, CRM discipline, forecasting accuracy, and teamwork. Most communication is outbound through phone and email, so candidates should be confident speaking with customers, managing objections, and maintaining professional interaction throughout the sales process.
📋 Table of Contents
- Job Overview
- About Concentrix
- About the Associate Customer Acquisition Role
- Key Responsibilities
- Sales and Customer Engagement Duties
- CRM and Forecasting Duties
- Required Skills
- Salary Section
- Career Growth
- How to Apply
- Resume Tips
- Interview Tips
- FAQs
Job Overview
| Category | Details |
|---|---|
| Company | Concentrix |
| Position | Associate, Customer Acquisition |
| Location | Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia |
| Industry | Sales, Customer Acquisition, Business Services |
| Role Focus | Selling, renewals, lead qualification, CRM updates, outbound customer contact |
| Communication | Phone and email, mostly outbound |
| Reporting Line | Sales Manager |
| Salary | Not Disclosed |
| Apply Link | Apply on Official Workday Portal |
About Concentrix
Concentrix is a global customer experience and business services company that supports major brands across sales, customer engagement, support, digital operations, and customer lifecycle management. The company works with clients across multiple industries and provides customer-facing teams that help brands communicate with customers, drive revenue, manage renewals, and improve customer satisfaction.
The Associate Customer Acquisition role in Kuala Lumpur supports a dedicated client territory and sales team. Candidates in this role help customers understand the value of products or services, renew contracts, qualify leads, manage customer concerns, and support revenue-based targets.
About the Associate Customer Acquisition Role
The Associate, Customer Acquisition is responsible for demonstrating the value and benefits of client products or services. The role includes customer engagement, selling services, renewing contracts, handling objections, managing customer concerns, and maintaining CRM records.
The selected candidate will work within a dedicated territory and team for an assigned client. The goal is to achieve revenue-based quotas through renewals, services, up-sell opportunities, and sales motions such as lead qualification, lead conversion, health checks, customer feedback, and contract renewal activity.
Key Responsibilities
- Demonstrate the value and benefits of client products or services.
- Engage customers through professional sales conversations.
- Work within a dedicated territory and team for the assigned client.
- Achieve revenue-based quotas through renewals, services, and possible up-sell opportunities.
- Provide accurate weekly, monthly, and quarterly sales forecasts.
- Build strong product knowledge and technical understanding of client services.
- Assess customer requirements and recommend suitable solutions.
- Help resolve customer concerns or roadblocks that affect satisfaction or product usage.
- Manage competitive pressure and handle objections professionally.
- Retain existing customers and support new customer acquisition.
- Manage high-volume customer contacts through phone and email.
- Maintain CRM records and ensure all relevant customer data is captured.
- Support lead qualification, lead conversion, health checks, and renewals.
- Work closely with the team and report directly to a Sales Manager.
Sales and Customer Engagement Duties
This role requires daily customer engagement. The Associate Sales Representative must clearly explain product or service value, identify customer needs, support renewals, and help customers understand how the service can solve their business or operational requirements.
Since most communication is outbound, candidates should be comfortable making calls, sending emails, following up, and managing a high volume of customer contacts each day. Professional tone, patience, and confidence are important when handling objections or customer concerns.
CRM and Forecasting Duties
Accurate CRM management is an important part of this role. Every relevant customer detail, sales activity, lead status, renewal opportunity, and customer interaction must be recorded properly in the customer management system.
The role also includes weekly, monthly, and quarterly sales forecasting. Good forecasting helps management understand pipeline health, revenue outlook, renewal performance, and customer acquisition progress. Candidates should be organized and comfortable working with sales data.
Required Skills
- Strong sales communication skills.
- Customer engagement and relationship-building ability.
- Confidence with outbound phone and email communication.
- Ability to explain product or service value clearly.
- Objection handling skills.
- CRM management discipline.
- Sales forecasting awareness.
- Lead qualification and lead conversion skills.
- Ability to work toward revenue-based quotas.
- Teamwork and reporting skills.
- Product knowledge learning ability.
- Professional customer handling.
Salary Section
The salary for the Concentrix Associate Customer Acquisition role is not disclosed in the provided job details. Candidates should confirm salary, incentives, benefits, work schedule, contract type, commission structure if available, and performance targets directly through the official Workday application portal or during the interview process.
Career Growth
This role can help candidates grow in inside sales, customer acquisition, renewals, account management, client services, customer success, business development, and sales operations. Candidates who perform well in revenue-based roles can build strong career value because they gain experience in pipeline management, CRM, customer handling, forecasting, and quota achievement.
With strong performance, candidates may move toward roles such as Senior Sales Representative, Customer Success Executive, Account Executive, Business Development Representative, Renewal Specialist, Sales Team Lead, or Sales Manager.
Pros and Things to Consider
✅ Pros
- Career opportunity with a global company.
- Strong sales and customer acquisition exposure.
- CRM, forecasting, and renewals experience.
- Good path toward account management and sales growth.
- Professional team environment.
⚠️ Things to Consider
- Salary is not disclosed.
- Revenue-based targets may apply.
- High-volume outbound communication is required.
- Objection handling is part of the role.
- CRM accuracy is important.
How to Apply
Interested candidates can apply through the official Concentrix Workday portal. Before applying, update your CV and highlight your sales experience, customer acquisition skills, outbound calling ability, email communication, CRM experience, forecasting knowledge, lead qualification, renewals, and objection handling.
Click below to apply through the official Workday careers portal.
🚀 Apply NowResume Tips
- Mention customer acquisition or sales experience clearly.
- Highlight outbound calling and email communication experience.
- Add CRM tools you have used.
- Mention lead qualification, renewals, or up-sell experience.
- Include any revenue target, quota, or forecasting experience.
- Highlight objection handling and customer retention skills.
- Keep your CV sales-focused and result-oriented.
Interview Tips
- Prepare examples of successful sales or customer acquisition work.
- Explain how you handle customer objections.
- Be ready to discuss CRM and customer data management.
- Mention how you manage high-volume calls and emails.
- Prepare to explain how you forecast sales pipeline.
- Show that you can work with a team and report to a Sales Manager.
Frequently Asked Questions
The job title is Associate, Customer Acquisition.
Concentrix is hiring for this role.
The job is located in Kuala Lumpur, Malaysia.
The role focuses on demonstrating product value, selling or renewing contracts, qualifying leads, managing customer engagement, and supporting revenue-based targets.
Yes, most customer communication is outbound through phone and email.
Yes, the role requires maintaining the customer management system and capturing relevant data.
No, salary is not disclosed in the provided job details.
The role reports directly to a Sales Manager.
You can apply through the official Concentrix Workday portal link provided above.
0 Comments