PepsiCo Careers 2026 – SC Order Management Sr. Associate Jobs in New Cairo, Egypt | Apply Now
PepsiCo is hiring an SC Order Management Sr. Associate in New Cairo, Cairo, Egypt. This role is suitable for candidates with customer service administration, supply chain support, order management, order fulfilment, SAP, Excel, and communication skills.
Job Overview
| Category | Details |
|---|---|
| Company | PepsiCo |
| Position | SC Order Management Sr. Associate |
| Location | New Cairo, Cairo, Egypt |
| Department | GBS Supply Chain / Customer Service |
| Job Type | Supply Chain, Order Management, Customer Service |
| Education | University Degree |
| Experience | Previous similar role experience is a plus |
| Language | Excellent spoken and written English |
| Salary | Not Disclosed |
| Apply Link | Apply to PepsiCo Careers |
About PepsiCo
PepsiCo is one of the world’s leading food and beverage companies, operating across multiple markets with a strong global supply chain, customer service network, and distribution structure. The company offers career opportunities in supply chain, sales, finance, operations, customer service, logistics, marketing, and business support.
This opportunity in New Cairo is part of PepsiCo’s GBS Supply Chain support function. The role focuses on customer service administration, order management, order fulfilment, issue resolution, and coordination between internal and external stakeholders.
About the SC Order Management Sr. Associate Role
The SC Order Management Sr. Associate will support the GBS Supply Chain team with daily order management and customer service administration. The role acts as an important link between retailers, distribution networks, transport teams, customer services, finance, commercial teams, traffic planning, and third-party logistics partners.
The selected candidate will help make sure customer orders are processed correctly, delivery issues are resolved quickly, and customers receive the products and service they need. This position requires attention to detail, strong communication, good Excel knowledge, and the ability to work against daily deadlines.
Key Responsibilities
- Process customer orders through EDI, OpenText, manual entries, samples, LC, intercompany, and export channels.
- Handle customer queries related to deliveries, shortages, customer care, transport, commercial, finance, traffic planning, and 3PL.
- Manage order failures by reprocessing, cancelling, and communicating updates to customers, transport teams, and customer care teams.
- Respond to issues and queries through phone, emails, Teams, Zoom chats, and other communication channels.
- Prepare end-of-day reports to ensure all orders are clean and accurate.
- Book deliveries through customer portals, phone, Goods In teams, or email.
- Input delivery information into SAP.
- Support order cleansing activities.
- Manage network exceptions and advise internal and external customers about operational issues.
- Support training and onboarding of new associates.
Returns and Refusals Management
- Create return deliveries when needed.
- Inform sending warehouse and 3PL teams about pickup orders.
- Coordinate with customers to resolve return-related issues.
- Receive notifications about return deliveries from customers or sales teams.
- Handle rare return cases such as large quantity errors, health-related issues, damages, or other major order concerns.
Other Activities
- Support daily problem-solving in order processing.
- Coordinate between departments through in-person communication, phone, Zoom meetings, and email.
- Support customer service improvement initiatives.
- Build and support relationships with key stakeholders within the business unit supply chain teams.
Required Qualifications
- University degree.
- Excellent spoken and written English language knowledge.
- Previous exposure to a similar role is a plus.
- Good understanding of customer service administration and supply chain support is preferred.
Required Skills and Abilities
- Strong customer service skills.
- Ability to build and maintain good working relationships with internal and external customers.
- Excellent attention to detail in data entry and order processing.
- Good knowledge of Microsoft Office, especially Excel.
- Good IT and system usage ability.
- Knowledge of order-taking systems or SAP is preferred.
- Ability to learn and adapt to business-specific systems and processes.
- Excellent communication skills.
- Systematic, disciplined, and analytical approach to problem-solving.
- Ability to work against daily deadlines.
- Ability to plan and prioritize workload.
- Responsible and ethical behavior toward customers, suppliers, and colleagues.
Salary Information
The official job posting does not mention a salary range for this position. Salary may depend on the candidate’s experience, education, supply chain knowledge, customer service background, Excel skills, SAP knowledge, and PepsiCo’s internal compensation structure.
Why Join PepsiCo?
- Work with a leading global food and beverage company.
- Build experience in supply chain and order management.
- Gain exposure to customer service administration and order fulfilment operations.
- Work with multiple departments including transport, finance, commercial, traffic planning, and 3PL.
- Develop SAP, Excel, reporting, and problem-solving skills.
- Build a strong career path in supply chain operations.
Who Should Apply?
This role is suitable for candidates who have experience or interest in supply chain, order management, customer service, logistics coordination, order fulfilment, SAP, Excel, and business support operations.
- Order management associates.
- Customer service professionals.
- Supply chain support candidates.
- Logistics coordinators.
- Operations support associates.
- Fresh graduates with strong English, Excel, and analytical skills.
- Candidates with SAP or order processing system experience.
How to Apply
Interested candidates can apply online through the official PepsiCo Careers website. Before applying, prepare an updated CV that highlights your order management experience, customer service skills, Excel knowledge, SAP exposure, communication ability, and supply chain coordination experience.
Click below to apply through the official PepsiCo Careers page.
Apply NowResume Tips
- Mention the exact job title in your CV summary.
- Highlight order management and customer service experience.
- Add SAP, Excel, EDI, OpenText, or order processing system knowledge if available.
- Show experience handling customer queries, delivery issues, and shortages.
- Mention coordination with transport, finance, commercial, or logistics teams.
- Use measurable achievements where possible.
- Keep your CV clean, professional, and easy to read.
Interview Tips
- Prepare examples of solving order or delivery issues.
- Explain how you manage customer queries under pressure.
- Discuss your Excel and system experience.
- Show how you prioritize tasks against daily deadlines.
- Prepare examples of working with multiple departments.
- Be ready to explain how you handle data accuracy and order cleansing.
- Keep answers clear, practical, and customer-focused.
Frequently Asked Questions
What is the job title?
The job title is SC Order Management Sr. Associate.
Which company is hiring?
PepsiCo is hiring for this position.
Where is the job located?
The job is located in New Cairo, Cairo, Egypt.
What department is this role related to?
This role supports the GBS Supply Chain team with customer service administration, order management, and order fulfilment.
What education is required?
A university degree is required.
Is English required?
Yes, excellent spoken and written English is required.
Is SAP knowledge required?
Good knowledge of SAP or order-taking systems is preferred, but the ability to learn and adapt to systems is also important.
Is the salary mentioned?
No, the official job posting does not disclose salary details.
Where can I apply?
You can apply through the official PepsiCo Careers link provided in this article.
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Final Thoughts
The PepsiCo SC Order Management Sr. Associate role in New Cairo is a strong opportunity for candidates who want to build a career in supply chain support, order management, customer service administration, and order fulfilment operations.
If you have strong English communication skills, attention to detail, Excel knowledge, and the ability to work against daily deadlines, this role can be a good career move. Apply online through the official PepsiCo Careers page.
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