University of Michigan Careers 2026 – Human Resources Customer Care Representative Jobs in Ann Arbor, MI
University of Michigan Hiring Human Resources Customer Care Representative
Are you looking for a customer service and human resources career opportunity in the United States? The University of Michigan Shared Services Center is currently hiring a Human Resources Customer Care Representative Intermediate in Ann Arbor, Michigan.
This role is ideal for candidates with customer service, call center, data entry, case management, and HR support experience. The selected candidate will support the University of Michigan community by answering HR and benefits-related inquiries, processing service requests, and ensuring accurate and timely customer support.
About University of Michigan Shared Services Center
The University of Michigan Shared Services Center, also known as U-M SSC, is a customer service organization that provides administrative support to the university community. The center delivers financial and human resources transaction services in areas such as benefits, HR data management, time and leave, accounts payable, travel and expense, general accounting, accounts receivable, and employment processes.
The University of Michigan is one of the leading higher education institutions in the United States, with a large workforce and a strong commitment to service, accuracy, inclusion, and operational excellence.
Job Details
| Category | Details |
|---|---|
| Company | University of Michigan |
| Position | Human Resources Customer Care Representative Intermediate |
| Location | Ann Arbor, Michigan, United States |
| Department | Shared Services Center / Human Resources |
| Work Mode | Remote / Hybrid Eligibility Based on Department Policy |
| Experience Required | 1+ Year Customer Service or Call Center Experience |
| Education | High School Diploma or Equivalent |
| Visa Sponsorship | Not Available |
Job Overview
The Human Resources Customer Care Representative Intermediate will report to the HR Customer Care Supervisor and provide customer service support to University of Michigan employees. The role involves answering HR and benefits inquiries, handling a high volume of support tickets, documenting requests, accessing multiple systems, and escalating cases when needed.
This position requires strong attention to detail, accurate data entry, professional communication, and the ability to work in a high-volume transactional environment while meeting productivity and accuracy standards.
Work Location Requirements
Candidates are expected to live within a reasonable commuting distance to Ann Arbor, Michigan, because occasional on-site presence may be required.
The role requires a reliable high-speed internet connection and a private home workspace free from distractions. Since the position involves access to confidential information, the workspace must provide adequate privacy to protect sensitive data.
The University of Michigan will provide equipment such as a laptop and monitors for work use.
Key Responsibilities
- Provide HR customer service support to the University of Michigan community.
- Answer benefits and HR-related inquiries by phone and email.
- Spend most of the working time responding to phone inquiries.
- Support inquiries related to medical, dental, vision, legal, life insurance, long-term disability, benefits billing, deductions, and general HR matters.
- Use a case management tool to open, document, process, and resolve tickets.
- Handle high-volume tickets with accuracy and professionalism.
- Access records across multiple systems to resolve customer inquiries.
- Use data entry software to process information accurately.
- Communicate with customers by phone and email to collect information and provide ticket updates.
- Work collaboratively with business partners, colleagues, and customers.
- Participate in continuous improvement projects.
- Escalate complex issues when appropriate.
- Perform other assigned duties as required.
Required Qualifications
- High school diploma or equivalent.
- Minimum 1 year of customer service experience.
- Experience triaging calls or working in a call center function.
- Intermediate-level data entry and computer skills.
- Minimum 1 year of experience using business software solutions.
- Strong attention to detail.
- Ability to work in a high-volume customer service environment.
- Professional phone and email communication skills.
Skills Needed for This Role
- Customer service and call handling.
- HR inquiry support.
- Benefits administration support.
- Ticketing and case management.
- Data entry accuracy.
- Problem-solving and escalation handling.
- Confidential information handling.
- Professional communication.
- Time management and productivity.
- Collaboration with internal teams.
Employee Benefits
The University of Michigan offers a comprehensive benefits package designed to support employee wellness, financial security, and long-term career stability.
- Seven paid holidays.
- Four paid seasonal days.
- Retirement plan with two-for-one matching contributions and immediate vesting.
- Comprehensive health insurance options.
- Life insurance.
- Long-term disability coverage.
- Healthcare and dependent care flexible spending accounts.
- Purpose-driven work environment.
Important Application Notes
- Visa sponsorship is not available for this position.
- Applicants should live within commuting distance of Ann Arbor, Michigan.
- Job postings remain open for a minimum of seven calendar days.
- The review and selection process may begin as early as the eighth day after posting.
- The opening may be removed once the position is filled.
Why Work at the University of Michigan?
The University of Michigan offers employees the opportunity to work in a respected higher education environment with strong values, purpose-driven service, and professional growth opportunities. The Shared Services Center plays an important role in supporting thousands of university employees by delivering reliable HR and financial services.
This role is a strong opportunity for candidates who enjoy helping people, working with HR systems, managing service requests, and supporting employee benefits and HR operations.
How to Apply
Interested candidates can apply through the official University of Michigan careers portal.
Apply Here:
Apply for Human Resources Customer Care Representative Intermediate
Frequently Asked Questions
Where is this job located?
This position is based in Ann Arbor, Michigan, United States.
Is this a remote job?
The role may be eligible for hybrid or mobile/remote work depending on department policy, but occasional on-site presence may be required.
Is visa sponsorship available?
No. Visa sponsorship is not available for this position.
What education is required?
A high school diploma or equivalent is required.
How much experience is required?
At least 1 year of customer service experience with call triaging or call center experience is required.
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