Tristar Group Careers
Tristar Group Careers 2026 – Junior IT Technician Jobs in Dubai
First-level IT support opportunity for candidates currently based in the UAE
Tristar Group is hiring a Junior IT Technician for its office in Dubai, United Arab Emirates. The position is suitable for candidates currently based in the UAE who can join immediately and have practical experience supporting laptops, desktops, printers, Microsoft 365, Active Directory, mobile devices, and basic network infrastructure.
This is a first-level technical support role focused on helping employees resolve common hardware, software, account, printing, connectivity, and device-related problems. The selected candidate will also assist with IT asset management, ticket documentation, laptop deployment, Microsoft Intune enrolment, vendor coordination, and escalation of complex issues to senior IT staff.
Applicants with at least two years of practical experience working with Active Directory and laptops may be particularly suitable for this vacancy. Candidates should be organized, responsive, technically curious, and comfortable supporting users in a professional office environment.
Tristar Group
Junior IT Technician
Dubai, UAE
Immediate joiner preferred
📋 Table of Contents
- Job Overview
- About Tristar Group
- About the Junior IT Technician Role
- Key Responsibilities
- Technical Support Duties
- Microsoft 365 and Active Directory Support
- Device Deployment and Asset Management
- Network and Printer Support
- Required Qualifications
- Technical Skills Required
- Preferred Experience
- Salary Information
- Work Schedule and Environment
- Career Growth Opportunities
- Why Join Tristar Group?
- How to Apply
- Resume Tips
- Interview Tips
- Frequently Asked Questions
- Related Jobs
Job Overview
| Category | Details |
|---|---|
| Company | Tristar Group |
| Position | Junior IT Technician |
| Location | Dubai, United Arab Emirates |
| Department | Information Technology / IT Support |
| Workplace | Onsite office role |
| Candidate Location | Candidates currently in the UAE |
| Joining Availability | Immediate availability preferred |
| Experience | 2+ years with Active Directory and laptops preferred |
| Salary | Not disclosed |
| Application Platform | LinkedIn Jobs |
| Official Apply Link | Apply through LinkedIn |
About Tristar Group
Tristar Group is an organization operating from the United Arab Emirates with business activities that require dependable technology systems, professional office infrastructure, and responsive end-user support. A strong IT support function is essential for keeping business users productive, protecting company devices, maintaining accurate asset records, and resolving technical problems quickly.
The Junior IT Technician will support employees and regional users by handling common technology requests and helping maintain the company’s IT environment. The role offers practical exposure to Microsoft technologies, device management, user administration, network troubleshooting, endpoint deployment, ticketing systems, and IT inventory control.
Because the vacancy is designed for candidates already in the UAE and immediately available, applicants should ensure their current location, visa status, notice period, and joining availability are stated clearly in their application.
About the Junior IT Technician Role
The Junior IT Technician will provide first-level support to employees experiencing technical problems with computers, laptops, printers, mobile devices, Microsoft applications, user accounts, and connectivity. The technician will act as an initial point of contact for everyday IT incidents and service requests.
The role requires a practical troubleshooting mindset. The technician must listen carefully to the user, identify the likely cause of the problem, test suitable solutions, document the action taken, and confirm that the issue has been resolved. Problems that require advanced permissions, specialist knowledge, or infrastructure changes must be escalated to senior IT personnel.
The position also supports preventive IT operations. This includes preparing devices for new users, keeping asset records updated, enrolling devices in Microsoft Intune, maintaining support tickets, helping manage user accounts, and coordinating with external vendors when equipment or third-party support is required.
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Key Responsibilities
- Provide technical support for desktops, laptops, printers, and mobile devices.
- Troubleshoot Windows operating system problems.
- Support Microsoft 365 applications and services.
- Resolve common Microsoft Outlook and Teams issues.
- Assist with Microsoft Intune device enrolment.
- Support Active Directory user accounts and password resets.
- Troubleshoot printing systems and network printers.
- Investigate basic LAN, Wi-Fi, and VPN connectivity problems.
- Prepare and deploy desktops and laptops for employees.
- Coordinate with technology vendors when necessary.
- Support users in regional offices or business locations.
- Maintain the company’s IT asset inventory.
- Create, update, and close support tickets accurately.
- Document troubleshooting steps and resolution details.
- Escalate complex or unresolved issues to senior IT staff.
Desktop, Laptop and End-User Support
A major part of the position involves supporting employees who rely on computers and mobile devices to perform their daily work. The technician may need to diagnose slow performance, login failures, application errors, hardware faults, peripheral problems, missing updates, or incorrect system settings.
- Inspect and troubleshoot desktop and laptop hardware.
- Resolve basic operating system and application problems.
- Install approved software and required updates.
- Connect and configure keyboards, monitors, docks, and other peripherals.
- Help users access company systems securely.
- Provide clear instructions to non-technical employees.
- Confirm the user can work normally after the issue is resolved.
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Microsoft 365, Outlook and Teams Support
The Junior IT Technician will support users working with Microsoft 365 services. Common requests may involve Outlook configuration, mailbox access, Teams sign-in, meeting problems, application activation, synchronization, and user permissions.
- Help users sign in to Microsoft 365 applications.
- Troubleshoot Outlook profile and email synchronization issues.
- Support Microsoft Teams calls, meetings, audio, and camera problems.
- Assist with installation and configuration of approved Microsoft applications.
- Identify whether a problem is device-related, account-related, or network-related.
- Escalate licensing, tenant, security, or administrative issues when required.
Active Directory User Support
Active Directory experience is specifically requested by the job poster. Applicants should be comfortable handling routine user-account support under approved company policies and permission levels.
- Assist with user account administration.
- Perform password resets according to security procedures.
- Help unlock user accounts.
- Verify account details before making changes.
- Support account creation or modification processes when authorized.
- Document account-related actions in the ticketing system.
- Escalate access, group policy, or permission problems to senior administrators.
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Microsoft Intune Device Enrolment
The technician will assist with Microsoft Intune device enrolment. This may include preparing devices, checking compliance, helping users complete registration, and confirming that required company policies and applications are applied correctly.
- Assist with enrolling laptops and mobile devices.
- Confirm devices are connected to the correct user account.
- Check whether enrolment has completed successfully.
- Support basic compliance or synchronization issues.
- Escalate advanced configuration or policy problems.
- Maintain accurate records of managed devices.
Printer and Printing-System Support
Printer support is another important part of this role. The selected candidate may support local printers, shared network printers, drivers, print queues, user connections, and basic hardware troubleshooting.
- Install and configure approved printer drivers.
- Connect users to shared network printers.
- Clear stuck print jobs and print queues.
- Investigate offline printer errors.
- Check network connectivity and device status.
- Coordinate with vendors for repairs or consumables when required.
Basic Network Troubleshooting
The role includes first-level troubleshooting for LAN, Wi-Fi, and VPN problems. The technician is not expected to redesign the network but should be able to collect information, test basic connectivity, and identify when escalation is necessary.
- Check physical network connections.
- Confirm Wi-Fi connection and signal status.
- Test access to approved internal and internet resources.
- Help users reconnect to VPN services.
- Restart approved network devices or user equipment when permitted.
- Collect error details for escalation to network specialists.
Laptop and Desktop Deployment
The Junior IT Technician will prepare laptops and desktops for new or existing employees. Devices should be configured according to company standards and recorded correctly in the IT asset inventory.
- Inspect equipment before deployment.
- Install approved operating systems and software.
- Apply required updates and security tools.
- Configure user access according to approved instructions.
- Enroll eligible devices in Microsoft Intune.
- Record serial numbers, asset tags, users, and locations.
- Test the device before delivery to the employee.
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IT Asset Inventory and Documentation
Accurate IT records help the company track equipment, users, warranties, repairs, and replacement needs. The technician will be expected to update asset information and maintain reliable support documentation.
- Record laptops, desktops, printers, and mobile devices.
- Update user assignment and equipment-location details.
- Track issued, returned, repaired, or replaced assets.
- Maintain ticket notes and troubleshooting history.
- Document vendor interactions and pending actions.
- Protect confidential company and user information.
Required Qualifications and Eligibility
- Candidate should currently be based in the United Arab Emirates.
- Candidate should be available to join immediately or within a short period.
- At least two years of practical experience with Active Directory is preferred.
- At least two years of practical experience supporting laptops is preferred.
- Previous experience in desktop support, help desk, or IT support is valuable.
- Working knowledge of Windows and Microsoft 365 is expected.
- Ability to troubleshoot common hardware and software issues.
- Ability to communicate clearly with technical and non-technical users.
- Good attention to detail and documentation discipline.
- Ability to escalate complex issues appropriately.
Technical Skills Required
Professional Skills and Competencies
- Strong problem-solving ability.
- Patient and professional user support.
- Clear verbal and written communication.
- Good organization and time management.
- Ability to prioritize multiple support requests.
- Attention to accuracy and documentation.
- Willingness to learn new systems and tools.
- Ability to work independently and within an IT team.
- Respect for data privacy and company security policies.
- Professional attitude when dealing with users and vendors.
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Who Should Apply?
This opportunity may suit candidates currently working as:
- Junior IT Technician
- IT Support Technician
- Desktop Support Technician
- Help Desk Technician
- Service Desk Analyst
- IT Support Engineer
- Technical Support Assistant
- End-User Support Technician
Candidates should apply only if they meet the employer’s location and availability requirements. Shortlisted applicants will be contacted by the hiring team.
Salary Information
The salary for the Tristar Group Junior IT Technician role has not been disclosed in the published job details. Applicants should confirm the monthly salary, allowances, medical coverage, annual leave, probation period, visa arrangements, working schedule, and other benefits directly with the employer during the recruitment process.
Candidates should avoid assuming a salary range based on similar roles because the final offer may depend on experience, technical ability, current UAE status, and company policy.
Work Schedule and Environment
- Onsite office-based position in Dubai.
- Regular interaction with end users and internal teams.
- May require support for regional employees.
- Work involves desktops, laptops, printers, mobile devices, and office networks.
- Some tasks may require coordination with external vendors.
- Complex issues will be escalated to senior IT personnel.
Career Growth Opportunities
A Junior IT Technician position can provide a strong foundation for long-term growth in technical support, systems administration, endpoint management, infrastructure support, cybersecurity, and cloud services.
With strong performance, technical certifications, and increased responsibility, candidates may progress into roles such as:
- IT Support Technician
- Senior Desktop Support Technician
- Service Desk Analyst
- Microsoft 365 Administrator
- Systems Administrator
- Endpoint Management Specialist
- Network Support Technician
- IT Infrastructure Engineer
Why Join Tristar Group?
- Gain hands-on experience in a professional UAE office environment.
- Work with Microsoft 365, Active Directory, and Microsoft Intune.
- Develop desktop, laptop, printer, and mobile support skills.
- Learn structured ticketing and escalation procedures.
- Build experience in IT asset management and device deployment.
- Coordinate with senior IT staff and technology vendors.
- Develop a foundation for more advanced infrastructure roles.
- Support users across business and regional operations.
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Step-by-Step How to Apply
- Confirm that you are currently based in the UAE.
- Confirm that you are available to join immediately or within the required period.
- Update your CV with Active Directory, laptop, desktop, Microsoft 365, printer, network, and user-support experience.
- Clearly mention your current UAE location and notice period.
- Add relevant certifications, education, and technical training.
- Click the official LinkedIn application button below.
- Review the job information on LinkedIn.
- Submit your application with an updated CV.
- Keep your phone and email active for recruiter communication.
- Wait for the employer to contact you if shortlisted.
Apply through the official LinkedIn job listing
🚀 Apply NowResume Tips
- Use the title “Junior IT Technician” or “IT Support Technician” near the top of your CV.
- Mention your current location in the UAE clearly.
- Add your availability or notice period.
- Highlight at least two years of Active Directory experience if applicable.
- Describe your laptop and desktop troubleshooting experience.
- Include Microsoft 365, Outlook, Teams, and Intune knowledge.
- Mention printer, Wi-Fi, LAN, and VPN support experience.
- Add experience with ticketing tools and IT asset inventory.
- Use measurable details, such as the number of users or devices supported.
- Keep the CV concise, technical, and relevant to first-level support.
Interview Tips
- Prepare to explain how you troubleshoot a laptop that cannot connect to Wi-Fi.
- Review Active Directory password reset and account-unlock procedures.
- Prepare examples of Outlook and Teams problems you have resolved.
- Explain how you would handle a network printer showing offline.
- Be ready to discuss laptop deployment and device preparation.
- Explain how you document a support ticket.
- Show that you know when to escalate an issue.
- Be clear about your UAE location and joining availability.
- Demonstrate patience when supporting non-technical users.
- Answer honestly when you do not know a solution and explain how you would investigate it.
Frequently Asked Questions
The job title is Junior IT Technician.
Tristar Group is hiring for this position.
The position is based in Dubai, United Arab Emirates.
The job post specifically requests candidates who are currently in the UAE.
The employer prefers candidates who are immediately available to join.
The job poster lists two or more years of Active Directory experience.
The employer lists two or more years of experience working with laptops.
Microsoft 365, Outlook, Teams, Active Directory, and Microsoft Intune are included in the role.
No. Salary information is not provided in the job description.
Candidates can apply through the official LinkedIn job link provided in this article.
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Final Thoughts
The Tristar Group Junior IT Technician position in Dubai is a practical opportunity for candidates who want to strengthen their careers in IT support. The role provides exposure to Microsoft 365, Active Directory, Intune, laptops, desktops, printers, mobile devices, networks, support tickets, vendors, and IT asset management.
Candidates currently in the UAE with the required technical experience and immediate joining availability should review the vacancy carefully and submit an updated application through LinkedIn. Only shortlisted applicants will be contacted by the employer.
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