Sheraton Careers 2026 – Director of Rooms Jobs in Madinah for Saudi Nationals
If you are looking for hotel management jobs in Saudi Arabia, Director of Rooms jobs in Madinah, Sheraton careers, or Marriott International management jobs, this opportunity may be suitable for you. The successful candidate will act as the strategic business leader of the Rooms department and oversee front office, guest services, housekeeping, room revenue, service delivery, and employee performance.
This senior hospitality role requires strong leadership, commercial awareness, financial management, customer service expertise, and experience managing hotel rooms operations. The selected candidate will develop departmental strategies, lead managers and associates, improve guest satisfaction, control expenses, and ensure the property meets Sheraton and Marriott brand standards.
⚡ Quick Facts
Sheraton Hotels & Resorts
Director of Rooms
Madinah, Saudi Arabia
Full-Time
Management
Saudi Nationals Only
Job Overview
| Category | Details |
|---|---|
| Company | Sheraton Hotels & Resorts / Marriott International |
| Position | Director of Rooms |
| Job Number | 26084418 |
| Job Category | Rooms & Guest Services Operations |
| Location | Central Area District, Al-Madinah Al-Munawarah, Saudi Arabia |
| Schedule | Full-Time |
| Remote Position | No |
| Position Type | Management |
| Eligibility | Saudi Nationals Only |
| Salary | Not Disclosed |
| Apply Link | Apply on Marriott Careers |
About Sheraton Hotels & Resorts
Sheraton Hotels & Resorts is a global hospitality brand within the Marriott International portfolio. Since 1937, Sheraton has focused on bringing people together and creating a welcoming sense of belonging for guests, associates, and local communities.
Sheraton operates in hundreds of communities around the world and provides career opportunities in rooms operations, guest services, housekeeping, food and beverage, sales, finance, engineering, human resources, and hotel management.
By joining Sheraton, employees become part of Marriott International’s global network and gain access to a professional hospitality environment focused on service excellence, inclusion, career development, and meaningful guest experiences.
About the Director of Rooms Role
The Director of Rooms serves as the strategic business leader for the hotel’s Rooms department. The position is responsible for planning, developing, implementing, and evaluating the quality and financial performance of rooms operations.
The selected candidate will work with departmental leaders and direct reports to develop strategies that support the hotel’s business goals and brand service standards. The role includes managing front office, guest services, housekeeping, occupancy, room rates, operating expenses, employee engagement, and guest satisfaction.
The Director of Rooms must ensure that the department meets customer expectations, improves employee satisfaction, maximizes revenue, controls costs, and provides a strong return on investment for the hotel owner and Marriott International.
Key Responsibilities
- Lead the hotel’s Rooms department as its strategic business leader.
- Develop and implement departmental strategies aligned with brand and property objectives.
- Monitor the quality and performance of rooms operations.
- Ensure Rooms operations meet Sheraton and Marriott brand standards.
- Improve guest satisfaction and employee engagement.
- Support revenue growth and maximize departmental financial performance.
- Oversee front office, guest services, housekeeping, and related operations.
- Lead, coach, and develop departmental managers and associates.
- Monitor room rates, promotions, occupancy, wages, and controllable expenses.
- Review guest feedback and ensure corrective action is taken.
- Manage customer complaints and operational service issues.
- Coordinate guest and event requirements with property operations.
- Implement property-wide strategies that improve service delivery.
- Ensure compliance with property policies, SOPs, LSOPs, and brand procedures.
Leading the Rooms Team
- Champion the brand’s service vision across all Rooms operations.
- Communicate clear and consistent departmental goals.
- Make timely operational decisions to maintain progress toward targets.
- Ensure associates understand their responsibilities and performance expectations.
- Monitor and promote room rates, promotions, and special offers.
- Model professional service behavior in interactions with guests and employees.
- Support daily stand-up meetings, pre-shift briefings, and staff meetings.
- Encourage teamwork, accountability, and continuous improvement.
Managing Profitability
- Analyze service issues and identify performance trends.
- Develop operational strategies aligned with the hotel’s business plan.
- Review and audit departmental expenses.
- Control wages and other operating costs.
- Identify financial risks and opportunities within Rooms operations.
- Hold managers and direct reports accountable for financial results.
- Support efficient use of labour, resources, and hotel assets.
Managing Revenue Goals
- Monitor Rooms sales performance against budget.
- Review financial statements and operational reports.
- Manage occupancy, room rates, wages, and controllable expenses.
- Compare budgeted wages with actual payroll costs.
- Coach managers on addressing performance and cost-control issues.
- Support pricing, promotional, and revenue-management initiatives.
- Help maximize departmental revenue and profitability.
Guest Experience and Customer Service
- Communicate the key drivers of guest satisfaction to the Rooms team.
- Deliver excellent customer service throughout the guest journey.
- Encourage all employees to provide thoughtful and professional service.
- Review guest feedback with the hotel leadership team.
- Ensure complaints and service problems receive appropriate corrective action.
- Respond to guest concerns and offer suitable solutions.
- Remain visible and regularly interact with guests.
- Obtain feedback about service quality and overall satisfaction.
- Use feedback to prepare practical improvement plans.
- Create an atmosphere that meets or exceeds guest expectations.
- Emphasize guest satisfaction during departmental meetings.
- Develop creative solutions to improve guest satisfaction results.
Human Resources and Team Development
- Interview, select, and hire Rooms department employees.
- Ensure associates are treated fairly and equitably.
- Maintain regular communication across the department.
- Set clear goals and expectations for direct reports.
- Use the performance review process to manage accountability.
- Conduct annual performance appraisals according to company procedures.
- Encourage employee feedback through an open-door approach.
- Review employee satisfaction results and address concerns.
- Administer property policies and disciplinary procedures consistently.
- Identify high-potential employees and support development plans.
- Champion change and implement regional and brand initiatives.
- Support employee engagement, recognition, and career growth.
Required Education and Experience
Option One
- Two-year degree from an accredited university.
- Degree in Business Administration, Hotel and Restaurant Management, or a related major.
- Minimum four years of experience in guest services, front desk, housekeeping, sales and marketing, management operations, or a related professional area.
Option Two
- Four-year bachelor’s degree from an accredited university.
- Degree in Business Administration, Hotel and Restaurant Management, or a related major.
- Minimum two years of experience in guest services, front desk, housekeeping, sales and marketing, management operations, or a related professional area.
Required Skills and Competencies
- Hotel rooms operations management.
- Front office and guest services leadership.
- Housekeeping operations knowledge.
- Revenue and occupancy management.
- Budgeting and expense control.
- Guest satisfaction management.
- Team leadership and employee development.
- Performance management and coaching.
- Complaint resolution and service recovery.
- Strategic planning and decision-making.
- Financial statement and operational report analysis.
- Strong written and verbal communication.
- Knowledge of hotel SOPs and brand standards.
- Ability to manage multiple priorities in a busy hotel environment.
Salary Information
The official job listing does not mention a fixed salary package for the Director of Rooms position. Compensation may depend on the selected candidate’s education, hotel management experience, rooms operations background, leadership ability, interview performance, and Marriott International’s internal compensation structure.
Applicants should confirm the salary, accommodation or housing allowance, transportation, health insurance, annual leave, travel benefits, service charge, performance incentives, and other employment terms during the official recruitment process.
Why Join Sheraton and Marriott International?
- Work with a globally recognized hospitality company.
- Join a respected hotel brand with a long international history.
- Lead an important operational department.
- Develop experience in rooms revenue and profitability management.
- Work with diverse teams and international service standards.
- Access professional learning and career development opportunities.
- Build a long-term hotel management career.
- Contribute to Marriott’s inclusive and guest-focused work culture.
- Become part of Sheraton’s global community and service mission.
About Madinah, Saudi Arabia
Al-Madinah Al-Munawarah is one of Saudi Arabia’s most important religious, cultural, hospitality, and tourism destinations. The city receives a large number of domestic and international visitors, creating strong demand for professional hotel operations, guest services, rooms management, and hospitality leadership.
For experienced hotel professionals, Madinah offers opportunities to work in high-volume hospitality environments where service quality, operational discipline, cultural awareness, and guest satisfaction are essential.
Eligibility Notice
How to Apply
Interested and eligible Saudi candidates can apply through the official Marriott Careers website. Before applying, prepare a professional CV that highlights hotel rooms operations, front office leadership, housekeeping management, guest satisfaction, revenue management, budgeting, cost control, employee development, and management experience.
- Update your CV with relevant hotel management experience.
- Highlight your Rooms department leadership responsibilities.
- Mention front office, housekeeping, guest services, or hotel operations experience.
- Add measurable achievements related to guest satisfaction, occupancy, revenue, or cost control.
- Include your education and professional hospitality qualifications.
- Confirm that you meet the Saudi-national eligibility requirement.
- Submit your application through the official Marriott Careers link.
Click below to apply through the official Marriott Careers website.
🚀 Apply NowResume Tips
- Use “Director of Rooms” or “Rooms Division Leader” in your CV headline.
- Highlight front office, housekeeping, and guest services leadership.
- Add measurable improvements in occupancy, room revenue, or guest satisfaction.
- Mention the size of the hotel or team you managed.
- Include budgeting, payroll, cost control, and financial reporting experience.
- Highlight employee coaching, recruitment, and performance management.
- Mention Marriott, Sheraton, or international hotel brand experience if applicable.
- Keep your CV focused on leadership achievements and operational results.
Interview Tips
- Prepare examples of leading a Rooms department or major hotel operation.
- Be ready to explain how you improved guest satisfaction.
- Discuss how you manage occupancy, room rates, wages, and expenses.
- Prepare an example of resolving a serious guest complaint.
- Explain how you coach and develop managers and employees.
- Review Sheraton’s service values and Marriott International’s brand culture.
- Prepare examples of working with financial reports and department budgets.
- Show strong understanding of Saudi hospitality and guest expectations.
Frequently Asked Questions
The job title is Director of Rooms.
Sheraton Hotels & Resorts, part of Marriott International, is hiring for this role.
The position is located in the Central Area District of Al-Madinah Al-Munawarah, Saudi Arabia.
No. The official job title states that the position is for Saudi nationals only.
Yes. The position type is management.
Applicants need either a two-year relevant degree with four years of related experience, or a four-year bachelor’s degree with two years of related experience.
The main responsibilities include leading Rooms operations, managing guest satisfaction, controlling costs, achieving revenue goals, developing employees, and maintaining brand standards.
No. The role is based at the hotel in Madinah.
No. The official listing does not disclose a fixed salary.
You can apply through the official Marriott Careers website using the Apply Now button above.
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