Waldinger Careers 2026 – Call Center Coordinator Jobs in Des Moines, Iowa
If you're searching for Call Center Coordinator jobs in Iowa, Dispatcher jobs in Des Moines, Customer Service jobs in Iowa, or Waldinger careers, this opportunity offers a professional work environment, excellent employee benefits, and long-term career advancement.
⚡ Quick Facts
| Category | Details |
|---|---|
| Company | The Waldinger Corporation |
| Position | Call Center Coordinator |
| Location | Des Moines, Iowa, USA |
| Work Type | Hybrid |
| Education | High School Diploma / GED |
| Experience | Dispatching or Inbound Call Center Experience Preferred |
| Schedule | Monday, Thursday, Friday, Saturday | 8:00 AM – 6:00 PM |
About The Waldinger Corporation
The Waldinger Corporation is one of the leading providers of mechanical, electrical, refrigeration, and facility service solutions across the United States. The company is known for delivering high-quality service while creating opportunities for employees to develop professionally and build long-term careers.
Waldinger invests heavily in employee development through training programs, tuition reimbursement, wellness initiatives, and advancement opportunities, making it an attractive employer for customer service and operations professionals.
About the Call Center Coordinator Role
The Call Center Coordinator serves as a primary point of contact for customers requiring service support. This role involves answering incoming calls, coordinating technicians, managing dispatch schedules, processing work orders, and ensuring excellent communication between customers, technicians, and internal teams.
Candidates who enjoy customer interaction, scheduling, problem-solving, and multitasking in a fast-paced environment will find this role rewarding and career-enhancing.
Key Responsibilities
- Answer incoming customer service calls professionally and efficiently.
- Act as a first escalation point for customer inquiries and service requests.
- Create and manage service work orders accurately.
- Process emailed service requests and updates.
- Upload and maintain work order documentation within company systems.
- Coordinate technician schedules and dispatch activities.
- Assign appropriate technicians to service calls.
- Maintain dispatch board accuracy and scheduling priorities.
- Monitor technician availability and workload distribution.
- Communicate updates to customers and internal stakeholders.
- Ensure service requests are handled according to company standards.
- Support after-hours and holiday scheduling requirements.
Required Qualifications
- High School Diploma or GED required.
- Previous dispatching, scheduling, coordination, or inbound call center experience preferred.
- Strong customer service and communication skills.
- Excellent organizational and multitasking abilities.
- Ability to work efficiently in a fast-paced environment.
- Strong attention to detail and accuracy.
- Comfortable using scheduling and dispatch systems.
- Professional phone etiquette and communication skills.
- Ability to prioritize tasks and manage competing deadlines.
Benefits & Perks
- Paid Holidays
- Health Insurance
- Dental Insurance
- Vision Insurance
- Paid Vacation
- 401(k) with Company Match
- Profit Sharing Program
- Health Club Reimbursement
- Wellness Program & Lifestyle Spending Account
- Life Insurance Coverage
- AD&D Insurance
- Dependent Life Insurance
- Tuition Reimbursement
- Continuing Education Opportunities
- Career Advancement Programs
- Prepaid Legal Benefits
Why Join Waldinger?
Waldinger offers more than just a job. Employees gain access to professional development, tuition assistance, strong healthcare coverage, retirement planning tools, wellness programs, and advancement opportunities within a stable and growing organization.
The company values teamwork, customer service excellence, and employee growth, making it a strong choice for candidates seeking long-term career success.
How to Apply
Interested applicants should prepare a professional resume highlighting customer service, dispatching, scheduling, call center operations, communication skills, and coordination experience.
Apply directly through the official Waldinger Careers portal.
🚀 Apply NowResume Tips
- Highlight customer service and call center experience.
- Include dispatching and scheduling responsibilities.
- Demonstrate communication and problem-solving skills.
- Mention software and scheduling system experience.
- Show examples of handling multiple tasks simultaneously.
Interview Tips
- Prepare examples of customer service success stories.
- Discuss how you prioritize urgent service requests.
- Explain your scheduling and coordination experience.
- Show strong communication and teamwork abilities.
- Demonstrate professionalism and attention to detail.
Frequently Asked Questions
No, this is a hybrid position based in Des Moines, Iowa.
Dispatching, scheduling, coordination, or inbound call center experience.
A High School Diploma or GED.
Yes, including health insurance, 401(k), tuition reimbursement, paid holidays, wellness benefits, and more.
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