FreezPak Logistics Careers 2026 – Customer Service Representative Jobs in Fall River, Massachusetts
If you're searching for Customer Service Representative jobs in Massachusetts, warehouse customer service jobs, logistics jobs in Fall River, or FreezPak Logistics careers, this opportunity could be an excellent fit. The company is seeking detail-oriented professionals who can process customer orders, coordinate with warehouse teams, manage communications, and deliver exceptional customer support.
⚡ Quick Facts
| Category | Details |
|---|---|
| Company | FreezPak Logistics |
| Position | Customer Service Representative |
| Location | Fall River, Massachusetts, USA |
| Schedule | Monday – Friday, 8:30 AM – 5:00 PM |
| Salary | $18 – $24 Per Hour |
| Employment Type | Full-Time |
| Experience | Minimum 1 Year Customer Service Experience |
Table of Contents
- About FreezPak Logistics
- Job Overview
- Key Responsibilities
- Required Skills & Qualifications
- Salary & Benefits
- Why Join FreezPak Logistics?
- How to Apply
- Resume Tips
- Interview Tips
- FAQs
- Related Jobs
About FreezPak Logistics
FreezPak Logistics is a family-owned leader in cold storage, warehousing, logistics, and distribution services. The company specializes in managing temperature-sensitive and perishable products with industry-leading safety and efficiency standards.
Known for innovation, operational excellence, and a people-first culture, FreezPak continues to expand across the United States while maintaining strong values of teamwork, trust, integrity, and professional development.
Job Overview
The Customer Service Representative serves as a critical link between customers, warehouse operations, and logistics teams. This role focuses on order processing, customer communication, scheduling, documentation review, discrepancy resolution, and supporting smooth warehouse operations.
The ideal candidate will possess strong communication skills, attention to detail, organizational abilities, and the ability to thrive in a fast-paced logistics environment.
Key Responsibilities
- Process customer orders accurately and efficiently.
- Review order documentation for completeness and accuracy.
- Coordinate with warehouse teams regarding inventory and fulfillment.
- Handle high volumes of emails and phone calls professionally.
- Respond to customer inquiries and resolve issues promptly.
- Audit reports and systems to identify discrepancies.
- Take corrective actions to improve order accuracy.
- Support customer retention and satisfaction initiatives.
- Maintain organized records and documentation.
- Collaborate with internal teams to improve service delivery.
- Provide administrative support related to logistics operations.
- Assist with special projects and customer service initiatives.
Required Skills & Qualifications
- Minimum 1 year of customer service experience.
- Strong communication and interpersonal skills.
- Excellent organizational abilities and attention to detail.
- Ability to work independently and within a team environment.
- Experience with Microsoft Outlook, Word, and Excel.
- Ability to manage multiple priorities simultaneously.
- Strong problem-solving and customer resolution skills.
- Comfortable working in a fast-paced logistics environment.
Salary Information
Actual compensation may vary depending on qualifications, experience, skills, work location, and internal compensation guidelines.
Benefits Package
- Comprehensive Health Insurance
- 401(k) Retirement Plan with Company Match
- Paid Time Off (PTO)
- Life Insurance Coverage
- Career Growth Opportunities
- Professional Development Support
- Family-Oriented Work Environment
- Long-Term Career Advancement Potential
Why Join FreezPak Logistics?
FreezPak Logistics offers employees the opportunity to build long-term careers in a rapidly growing industry. Employees benefit from a supportive team culture, strong leadership, competitive compensation, and ongoing career development.
As part of the FreezPak team, you'll contribute to keeping America's food supply chain running safely and efficiently while developing valuable customer service and logistics experience.
How to Apply
Interested candidates can apply directly through the official company careers portal.
🚀 Apply NowResume Tips
- Highlight customer service experience prominently.
- Include experience with scheduling and order processing.
- Mention Microsoft Office proficiency.
- Show examples of resolving customer issues.
- Emphasize communication and organizational skills.
- Include logistics, warehouse, or dispatch experience if applicable.
Interview Tips
- Prepare examples of customer service success stories.
- Demonstrate your ability to multitask.
- Show familiarity with Microsoft Office tools.
- Discuss how you handle difficult customers professionally.
- Highlight teamwork and collaboration experience.
- Demonstrate attention to detail and accuracy.
Frequently Asked Questions (FAQs)
Q: What is the salary range?
$18-$24 per hour.
Q: Is this a full-time position?
Yes, this is a full-time on-site role.
Q: Where is the job located?
Fall River, Massachusetts, USA.
Q: Is previous customer service experience required?
Yes, at least one year of customer service experience is required.
Q: Does the company offer benefits?
Yes, including health insurance, 401(k), PTO, and life insurance.
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