Alberta Blue Cross Careers 2026 – Customer Success Manager (Group Sales) Jobs in Edmonton, Canada
If you're searching for Customer Success Manager Jobs in Canada, Group Sales Careers, Insurance Administration Jobs, Sales Support Jobs, or Alberta Blue Cross Careers 2026, this opportunity offers career development, a supportive workplace, and long-term professional growth.
📌 Quick Job Overview
| Category | Details |
|---|---|
| Company | Alberta Blue Cross |
| Position | Customer Success Manager – Group Sales |
| Location | Edmonton, Alberta, Canada |
| Employment Type | Full-Time |
| Work Style | Hybrid / Flexible Work Arrangement |
| Industry | Insurance & Healthcare |
| Experience | Minimum 2 Years |
| Education | Diploma or Bachelor's Degree Preferred |
🏢 About Alberta Blue Cross
Alberta Blue Cross is one of Canada's leading health benefits providers, serving more than 1.8 million members across Alberta. The organization is recognized for delivering exceptional healthcare coverage, outstanding customer service, employee wellbeing, diversity, and community leadership.
Employees enjoy flexible work arrangements, continuous learning opportunities, professional development programs, and a collaborative workplace where innovation and customer satisfaction are top priorities.
💼 Job Summary
As a Customer Success Manager supporting Group Sales, you'll work closely with account executives, advisors, underwriting teams, brokers, and internal departments to manage customer records, prepare proposals, process enrollments, support policy administration, and deliver an exceptional advisor and client experience.
The role combines administration, customer relationship management, operational support, and sales coordination, making it an excellent career opportunity for organized professionals who enjoy helping clients while improving business operations.
✅ Main Responsibilities
- Prepare professional sales proposals and supporting documentation.
- Maintain quote information in company systems.
- Support account executives throughout the sales process.
- Review documentation for accuracy and completeness.
- Process customer enrollments efficiently.
- Maintain advisor records and business portfolios.
- Update customer policy information.
- Coordinate with underwriting and internal business teams.
- Handle administrative requests from advisors and brokers.
- Resolve processing issues quickly.
- Maintain high-quality service standards.
- Ensure compliance with company procedures.
- Participate in workflow improvement initiatives.
- Maintain accurate documentation and reporting.
- Provide outstanding customer service to internal and external stakeholders.
🎓 Required Qualifications
- Diploma or Bachelor's Degree in Business Administration, Commerce, Marketing, Communications, or related field.
- Minimum two years of administration, customer service, insurance, or sales support experience.
- Strong Microsoft Office skills.
- Excellent communication abilities.
- Strong attention to detail.
- Excellent organizational skills.
- Ability to multitask and manage priorities.
- Customer-focused mindset.
- Problem-solving ability.
- Ability to work independently and within a collaborative team.
⭐ Preferred Qualifications
- LLQP License.
- Accident & Sickness Insurance License.
- GBA or CEBS certification.
- Insurance industry experience.
- Sales support experience.
- Client relationship management experience.
🎯 Essential Skills
- Customer Success
- CRM Management
- Sales Administration
- Proposal Preparation
- Insurance Operations
- Microsoft Office
- Data Accuracy
- Communication Skills
- Problem Solving
- Time Management
- Relationship Building
- Administrative Coordination
🎁 Benefits
- Flexible hybrid working arrangement.
- Competitive salary package.
- Health benefits.
- Career development opportunities.
- Professional learning support.
- Inclusive workplace culture.
- Work-life balance.
- Long-term career progression.
📈 Career Growth
This position can lead to roles such as Senior Customer Success Manager, Group Account Executive, Insurance Advisor, Client Relationship Manager, Sales Operations Manager, Business Development Manager, or Leadership positions within Alberta Blue Cross.
📝 How to Apply
Applying is straightforward. Carefully review the job requirements, update your resume with relevant administration, customer service, insurance, and sales support experience, then submit your application through the official Alberta Blue Cross Careers portal. Candidates who demonstrate strong communication skills, customer service excellence, and organizational abilities will have the strongest chance of progressing through the recruitment process.
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